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Robinsons Hotels & Resorts Mobile App

Client: Robinsons Hotels & Resorts

Robinsons Hotels & Resorts (RH&R), a subsidiary of Robinsons Land Corporation, operates a diverse portfolio of hotels throughout the Philippines.

Problem

Objective

Solution

RH&R faced challenges in guest interaction, tedious booking processes, and fragmented communication, resulting in a need to enhance their overall guest experience. Their previous booking platform lacked personalization, user engagement was low, and there was insufficient integration with third-party booking systems, leading to operational inefficiencies and suboptimal customer satisfaction.

The primary objective was to streamline guest experiences and elevate hospitality standards by introducing the Robinsons Hotels & Resorts Mobile App. 

A robust tech stack was utilized to design an intuitive, user-centric app. Key features, such as an efficient booking system, personalized recommendations, and loyalty rewards, were implemented to address the identified challenges. Strategic partnerships and a targeted launch plan were leveraged to enhance user adoption and brand visibility.


Service

Tech Stack

Methodology

App development

NodeJS, NextJS, ReactJS, Flutter

Agile Scrum

Scope of Work

  • Design
  • Development
  • Testing
  • Deployment
  • Ongoing maintenance and support

Key Features

  • Quick and easy room bookings
  • Change preferences such as bed settings, additional towels, and the inclusion of breakfast
  • Loyalty rewards program
  • Instant notifications for reservation confirmations and relevant stay updates
  • Access to a range of concierge services
  • Access to special offers and promotions available only through the app
  • Secure payment processes

Conclusion

Robinsons Hotels & Resorts consistently refines and expands app features, introducing new services and improving existing ones through regular updates. This commitment to feature refinement provides users with a continually enhanced digital experience. Looking ahead, Robinsons Hotels & Resorts remains dedicated to leveraging technology to elevate the guest experience, setting new benchmarks in digital hospitality.

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